Call Handling

When customers call in, first impressions do count. This is the case whether they call about an insurance claim, to receive technical support or to make a complaint.

Call handling is an expensive operation. It is also critical to your business. Call handling requires staff. It requires the right technology. Software. Strategy. And ongoing management and maintenance.

Managing these processes in-house is costly. Business process outsourcing with RDT will transform the way you handle calls.

Your outsource call centre won’t let you down. Process specialists will assess your systems and needs. They’ll then design a system to benefit your business.

The end result? A fantastic experience for your customers. One which reflects the core values of your brand. And, with highly trained multilingual teams on standby 24/7 365 days a year, you’ll always give your callers a professional first impression.

Outsourcing call handling fuels your organisation with:

  • Reduced cost of ownership as you’ll never need to invest in additional staff, office space and equipment
  • A team of call handling experts
  • Improved customer service processes
  • Established service level agreements to bring cost certainty
  • Access to leading-edge technology hardware and software
  • The ability to redirect investment and focus into business critical tasks

Getting a handle on your needs

Your outsource team can handle out of hours calls. They can pick up overflow calls when you are inundated. They can take control of your entire call handling system.

The service is flexible to you. Outsource one or multiple processes to your trusted third party provider. The choice is always yours.

95% of customers say they love us.

That’s because they ring up better business

And you can too. The first step towards better call handling starts right here, right now. Join our customers today and tomorrow you’ll be reaping the rewards of increased productivity and financial savings.

Yes, I’m ready to handle my calls!!

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Business Process Outsourcing