Client Service Management

Customers are the lifeblood of business. Without them, you’re left running on empty. That’s why customer service is key. It unlocks loyalty. It unlocks repeat custom. It unlocks referability.

Client service management systems are therefore crucial. And how customers communicate is becoming ever-diverse. Web, social and email means they’ll talk to you how they want, when they want.

You need an outstanding customer service system. One that is open 24/7. One which is responsive. Achieving this in-house requires significant investment.

RDT changes this. Outsourcing client service management systems will deliver immediate results. Avoid the costs of employing in-house. Instead, power your business with client service management skills at a fraction of the cost.

How does it work?

RDT will assess your systems. Then we’ll propose and implement a client service management strategy. The outcome? A timed system which funnels into your telephone and digital communication touch points. From here, your dedicated employees can man your services 24/7, 365 days a year.

This way you’ll fuel your organisation with:

  • Reduced cost of ownership as you’ll never need to invest in additional staff, office space and equipment
  • A team of client service management experts
  • Improved client service management processes
  • Established service level agreements to bring cost certainty
  • Access to leading-edge technology hardware and software
  • The ability to redirect investment and focus into business critical tasks

Outsource one or multiple client service management processes to your trusted third party provider. The choice is always yours.

95% of customers say they love us.

That’s because they achieve outstanding customer service

The first step towards better client service management starts right here, right now. And tomorrow you’ll be reaping the rewards of a happy customer base.

Yes, I’m ready to meet and exceed customer expectations!!

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Business Process Outsourcing