RDTelecoms comes complete with a comprehensive range of features. The system also supports additional bolt-on options. Unsure where to start? Our team of experts are standing by to assess your operations and recommend a communications package according to your organisation’s needs.

Working as part of a team

  • N-Way Call for convenient collaboration with colleagues
  • Hunt Groups for distributing and allocating calls across your team
  • Call Transfer to any internal or external number
  • Common or customisable settings for sites, groups and departments
  • Hold a call and pick it up on another phone with Call Park
  • Answer a group member’s phone with Call Pickup
  • Instant Group Call enabling efficient collaboration

Improving your company image

  • Call Waiting ensures you’re ready to take your next call
  • Get your messages across with Music on Hold
  • Avoid your calls being passed on and on with Diversion Inhibitor
  • Provide callers with menu options for call routing using Auto Attendant
  • Enhance your brand by uploading your company logo and specific adverts
  • CLI Flexibility to allow you to present any number you have permission to call from

Ensuring security and preventing fraud

  • Use Call History to view all calls made, received and missed
  • Bar unapproved call types with Call Barring
  • Allow access to phones using Authorisation Codes

Working efficiently

  • Last Number Redial for convenient repeat dialling
  • Easily make a call with Click to Dial through the user interface or client
  • Assign calls to cost centres using Account Codes
  • Use Presence or Pre-set Availability Profiles to manage incoming calls
  • No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection
  • Automatic Callback so that you can stay productive
  • Call your colleagues when they are free using Busy Lamp Keys
  • Show you are unavailable using Do Not Disturb
  • Company directory available from the handset and up to 100 speed dials for your favourite numbers
  • Use Call Recording for audit trails, compliance or training purposes

Mobile and flexible working

  • Manage incoming calls effectively with Call Forwarding
  • Home Worker lets you take your profiles and settings to your home office
  • Play a Voicemail message from your desktop, save it or forward a copy to your entire team
  • Never miss a call with One Number Anywhere and Sequential Ringing
  • Keep track of important calls with Call Notify by Email
  • Use your number and preferences on any enabled phone in your company with Hot-Desking
  • Use your number and profile on any phone, anywhere with Remote Office

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